Policies
Terms & FAQ
The essentials for ordering from Petit Plaisir Du Patissier Chevallier. Still have a question? Reach out any time.
Terms of Service
Ordering & availability
Order from a scheduled bake day, or request a custom date with “Order.” Custom orders need at least 7 days’ notice, a minimum of 5 items, and can be placed up to 3 months ahead. A flat $5 custom order fee applies. A custom order is a request: it isn’t scheduled until Raphaël reviews and approves it, and you’ll get an email once it’s confirmed.
Our right to cancel
Petit Plaisir Du Patissier Chevallier reserves the right to cancel, decline, or refuse any order at any time and for any reason, including ingredient or equipment issues, weather, or circumstances beyond our control. If we cancel an order you already paid for, you’ll receive a full refund.
Payment
Payment is due at pickup: cash, Zelle, or Venmo. The exception is catering, which is confirmed with a 25% deposit before the event.
Catering
Catering orders have a 30 item minimum and are available across the San Francisco Bay Area and Santa Cruz. Orders are confirmed with a 25% deposit. The deposit is nonrefundable, but if you need to move your event we’ll transfer it to a new date. Just let us know at least 2 days before the original event date.
Pickup
Local pickup only in Mountain View, CA. The exact address and time window are shared in your order confirmation. Please arrive within your window; uncollected orders may be forfeited.
Changes & cancellations by you
Need to change or cancel? Contact us as early as possible. Once baking has begun we may not be able to make changes.
Allergens
Everything is made in a home kitchen that also handles wheat, dairy, eggs, and nuts. We can’t guarantee any item is free of allergens.
Freshness
Pastries are baked fresh for each pickup and are best enjoyed the same day. For a scheduled bake day you may pick up on the bake date or up to 3 days later. For a custom order, a later pickup is fine as long as you let us know at least 24 hours before your scheduled time. Either way, anything collected after the original date is still tasty but won’t be at peak freshness.
Frequently Asked Questions
How do I place an order?+
Browse upcoming bake days, or use “Order” to pick a custom date. Add your items, enter your details, and place the order. No upfront payment needed.
How do I pay?+
You pay at pickup with cash, Zelle, or Venmo.
Where do I pick up?+
Local pickup in Mountain View, CA. The exact address is included in your confirmation email.
How far ahead can I order a custom date?+
Custom orders need at least 7 days’ notice and can be placed up to 3 months out, with a 5 item minimum and a flat $5 custom order fee.
Do custom (made to order) orders need to be approved?+
Yes. Like catering, a made to order request stays pending until Raphaël reviews and approves it. You’ll see it as “Pending approval” under My Orders and get an email once it’s confirmed. It isn’t scheduled until then. Scheduled bake day orders, by contrast, are confirmed right away.
Can I change or cancel my order?+
Yes, contact us as early as possible. Note that we also reserve the right to cancel any order at any time.
Do you offer refunds?+
Since most orders are paid at pickup, there’s usually nothing to refund. If we ever cancel an order you prepaid, you’ll be refunded in full. Catering deposits are nonrefundable, but transferable to another date if you give at least 2 days’ notice.
Can I pick up later than the bake day?+
Yes. For a scheduled bake day, choose a pickup date up to 3 days after the bake date at checkout. For a custom order, just let us know at least 24 hours before your pickup. Pastries picked up after the original date are still delicious but won’t be at their absolute freshest.
Do you do catering or large orders?+
Yes, head to the Catering page to tell us about your event or bulk order. Catering has a 30 item minimum and serves the San Francisco Bay Area and Santa Cruz. It’s confirmed with a 25% deposit, nonrefundable but transferable to another date if you let us know at least 2 days ahead.
These policies may be updated from time to time. Last updated July 2026.